1. Introduction
We take pride in offering high-quality services in website development, design, animation, eCommerce solutions, mobile applications, digital marketing, and more. Our commitment to customer satisfaction is paramount, and we strive to ensure that our clients are pleased with the services we provide. However, we understand that there may be instances where a refund may be necessary. This Refund Policy explains the conditions under which we offer refunds, how to request one, and the process involved.
Our goal is to be transparent and fair in handling refund requests, and we want our clients to feel confident and supported throughout their experience with us. By using our services, you agree to the terms outlined in this policy.
2. Eligibility for Refunds
Refunds are offered under specific circumstances where the service delivered does not meet the agreed-upon standards, or in cases where there are significant issues related to the quality of the work performed. The following conditions may make you eligible for a refund:
Uninitiated Services
If payment is made for a service but the work has not yet begun, you may request a refund. This is typically applicable in the early stages of a project when work has not started or progressed in any way.
Service Does Not Meet Agreed Specifications
If the service you received does not meet the specifications agreed upon prior to starting the project, you may be eligible for a refund. For example, if the website development is incomplete, the design work does not align with the agreed-upon concept, or the delivered product does not fulfill the outlined requirements, we will consider a refund request.
Technical Issues
In rare cases, if there are significant technical errors or failures from our side that prevent the successful completion of the service, we will review the issue and may offer a refund. These technical issues could involve server errors, bugs, or other technical malfunctions that impact the delivery of the final product or service.
Service Delays
In the event that we are unable to deliver the agreed service within the expected timeline (due to our internal delays), you may qualify for a partial or full refund, depending on the circumstances. We will communicate with you promptly if delays are expected and work to resolve any issues promptly.
3. Non-Refundable Services
Certain services are non-refundable due to the nature of the work or the resources already utilized in delivering the service. The following services are generally non-refundable:
- Completed Website Development & Design: Once the website development or design work has been finalized and approved by the client, no refunds will be provided. This includes custom website builds, logo design, and other graphic design services.
- Digital Marketing Services (SEO, SMM, Paid Campaigns): Once work on digital marketing campaigns, such as SEO, social media management (SMM), or paid ad campaigns, has started, it is not eligible for a refund. These services often involve ongoing work, campaign setup, and investments made in the execution of the campaign.
- Creative Services (Animation, Illustration, NFT Design): After creative services such as animations, illustrations, or NFT designs have been delivered and accepted by the client, no refunds will be issued. These services often involve time-intensive, creative work.
- Third-Party Costs and Subscriptions: If your project involves third-party tools, software, or subscriptions (e.g., hosting, licensing, plugins), these costs are non-refundable. Once payment is made, these fees are typically non-recoverable.
- Mobile Apps and Gaming Applications: Once mobile apps or gaming applications are delivered and have been tested and approved, they are non-refundable due to the customization and development work involved.
4. How to Request a Refund
If you believe that you qualify for a refund under the conditions mentioned above, please follow these steps to initiate your request:
Step 1: Contact Our Support Team
Send an email to our support team at support@techpayz.com within 15 days of service delivery. You must provide all relevant details, including the service you purchased, the reason for the refund request, and any supporting evidence or documentation.
Step 2: Review Process
Once we receive your request, our team will carefully review the information you provide. We may reach out to you for additional details or clarification. This review process typically takes between 3-5 business days.
Step 3: Resolution
After evaluating your request, we will notify you of the resolution. If you qualify for a refund, we will begin processing it. If your request does not meet the eligibility criteria, we will inform you of the reasons why the refund is not possible and discuss possible alternative solutions.
5. Partial Refunds
In cases where a project has been partially completed, or a service has been partially delivered, a pro-rated refund may be issued. The refund amount will be based on the amount of work already completed and the costs incurred during the project. Additionally, transaction fees or third-party charges may be deducted from the refund amount, as they are non-refundable to us.
6. Refund Processing
Once a refund has been approved, we will process the payment to the original method used for payment. Please note that it can take between 10-15 business days for the refund to be reflected in your account, depending on your payment provider or financial institution. If you have not received your refund after this period, please check with your bank or payment provider, as we are not responsible for delays caused by them.
7. Modifications to This Policy
Techpayz reserves the right to update or change this Refund Policy at any time. We will post any changes on our website and provide a notice to clients if there are significant modifications. The updated policy will apply to all new services and projects after the effective date of the changes.
8. Contact Us
If you have any questions regarding this Refund Policy or need assistance with your refund request, please contact us at our email address support@techpayz.com orour contact number +1 (833) 486 8721.We are here to help you and ensure that your experience with Techpayz is a positive one.
